Middlesex Hospital Primary Care has received level 3 Patient-Centered Medical Home Recognition from the National Committee for Quality Assurance. This is the highest level of recognition, and it recognizes practices that use evidence-based, patient-centered processes that focus on providing highly coordinated care and fostering long-term, participative relationships. It is often considered a gold standard measurement.
The Patient-Centered Medical Home is a model of primary care, and it combines teamwork and information technology to improve care and patient experience and reduce costs. This means that there are positive and productive ongoing partnerships between patients and their clinicians. Patient care is overseen by clinician-led care teams, which deliver treatment across the health care system.
The National Committee for Quality Assurance says that organizations that earn the Patient-Centered Medical Home Recognition help to "raise the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients. Each day, Middlesex Primary Care staff work hard to provide a high level of care to patients, and they personalize the experience, involving patients in the health care process.
Dr. Alan Douglass, director of our Family Medicine Residency Program, might say it best. “A Patient-Centered Medical Home is the practice that you would want to care of your mother.” Both Primary Care and Family Medicine do their very best to make sure staff members treat each patient as a person and respond to their needs. Quality and safety are a priority, care is both appropriate and evidence-based and electronic tools are used optimally. There is a commitment to continuous improvement and coordinated care.