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Navigating COVID-19 & Keeping You Safe

 

We know that you may be worried about COVID-19 and anxious about seeking medical care at this difficult time. Please know that Middlesex Health Primary Care is here to help you as we navigate this health care challenge together and begin to return to a "new normal."

We encourage you to continue your routine health care. It is still important to get the help you need, when you need it - especially if you manage a chronic condition like diabetes or high blood pressure. 

Our offices are currently open, and we are providing care to all patients in person or through Virtual Visits. Please see each office's page for current hours.

Your health and safety continues to be our top priority. Below is important information that we would like to share. As a reminder, please call your medical provider’s office if you are sick, and we can help you determine your next steps.

How We're Keeping You Safe

We're going above and beyond even our normal, extremely high standards for safety and cleanliness. 

  • All Middlesex Health Facilities: Click here to see the steps being taken at every Middlesex Health location.

  • Middlesex Health Primary Care: MHPC offices are taking additional steps to allow patients who need well visits or routine appointments to stay as safe as possible.

    • We have set aside one part of the day to see patients who are ill and one part of the day to see patients for wellness visits or other concerns. We perform extra cleaning between these appointment windows.

    • Exam rooms in each office have been set aside for sick patients. Healthy patientsare seen in other exam rooms. Extra cleaning takes place in all rooms between appointments. 

    • High risk patients will be seen through virtual visits whenever possible.

    • Patients with in-person visits will complete a phone screening for COVID-19 symptoms before coming to the office.

    • Check-in and check-out procedures have been changed to ensure social distancing for patients and staff.

    • Patients will be asked to wait in their car, instead of in the waiting room. One of our team members will escort you directly to the exam room.

    • Hand sanitizer is available at all office entrances and exits. At all Middlesex Health locations, a mask will be provided to any patient who does not have one.

Because COVID-19 is very contagious, we are not allowing visitors or support persons into our office—only patients. We ask that you be considerate of others and adhere to this policy.

Sick Appointments

If you are sick and need medical care, please call your medical provider’s office. We will help you determine your next steps, which could include staying home and isolating if you have COVID-19 symptoms. If you are having a medical emergency, call 911 and let them know your symptoms. It is safe to call 911 or visit an emergency department.

Appointment Expectations

We are now screening all patients for COVID-19 symptoms by phone before their appointment. However, if you have respiratory symptoms when you arrive at one of our medical offices, you will be asked to call the office from your car before you enter the waiting room. A staff member will meet you outside and provide you with a mask if you do not have one. They will then bring you directly into an exam room.

All patients who visit our office will be screened for respiratory symptoms and fever. This is our way of helping you, and others around you, stay healthy.

Again, patients will not be allowed to bring visitors or support persons into our offices.

Social Distancing 

Like all of you, we are practicing social distancing to the best of our ability. We are doing our best to minimize waiting room time by asking patients to wait in their cars. If you do have to wait inside, we have reconfigured our waiting rooms so that chairs and couches are six feet apart to minimize the risk of COVID-19 exposure.

For More Information on COVID-19

For more information about COVID-19, as well as important updates from Middlesex Health, please visit MiddlesexHealth.org/coronavirus. You can also follow Middlesex Health on Facebook: @MiddlesexHealth.